SMS Campaign Policy

1.   Purpose and Scope 

• This policy outlines the guidelines for creating and managing SMS campaigns on Sephno’s platform. 
• It applies to all users, including marketers, administrators, and developers. 
• Sephno uses SMS only to provide clients information in regard to assisting them with there helpdesk ticket. 

2.   Message Content 

• Messages must be relevant, concise, and non-spammy. 
  
• Avoid misleading or deceptive content. 
  
• Include opt-out instructions in every message. 
  

3.   Consent and Privacy 

• Obtain explicit consent from recipients before sending SMS messages. 
  
• Handle personal data securely and in compliance with privacy laws. 
  
• Sephno Does Not 
  

1.   Sell any user data 

2.   Exchange any user data 

3.   Or Provide any user data to 3rd parties to be sold 

4.   Frequency and Timing 

• Limit the frequency of messages to avoid annoyance. 
  
• Respect local time zones when scheduling messages. 
  

5.   Compliance with Laws 

• Sephno will follow all applicable laws and regulations related to SMS marketing. 
  
• Be aware of TCPA (Telephone Consumer Protection Act) and CAN-SPAM Act requirements. 
  
• Sephno is registered under Zooms SMS Campaign Structure 
  

6.   Monitoring and Reporting 

• Address any issues promptly. 
  

7.   Penalties for Violations 

• Violations of this policy may result in account suspension or legal consequences.